Pinnacle Logo

Monday – Friday

9AM - 7PM EST / 9AM - 5PM GMT & CET

Purchase by Phone: 1-877-582-6735

Page 1 of 72 - Total records: 714

  • This article applies to Pinnacle Studio 16 & Avid Studio. Before proceeding with this FAQ please read through the FAQ on DVD playback problems. . It is easy to think the issue is related to a problem burning the disc when it very well could be...
  • If you are having problems downloading a Pinnacle or Avid Studio product this FAQ should help to resolve the issue. General Download Troubleshooting These steps apply to all download problems. Try these steps before proceeding to the Specific...
  • In some rare cases while trying to install a download version of a Pinnacle or Avid Studio editing product you may run into a File not found error referencing a file Filename_Part 2 of 2.dat where Filename equals the name of the product . If...
  • If there is video displayed in the preview window but it is of very poor quality please see the following FAQ: If there is no video displayed in the Instant DVD Recorder preview window the steps in this FAQ should be helpful. 1. Capture...
  • This FAQ lists questions regarding the Magic Bullet: Looks plugin. Click the title to go to the specific FAQ.
  • IMPORTANT: This fix is only for customers that get the specific error: "error reading software license information" when launching Studio. Download the regfix2.zip file to a location you will remember like your desktop. Unzip the file using...
  • If your Avid Support Code is still valid then you must use the AVID system as it will not work with the new Corel/Pinnacle online system. Please refer to the Avid Support Codes article in the AVID knowledge base for further information.
  • If you are experiencing Export Errors using Pinnacle Studio the following FAQ should help: Update to the latest patch There are four methods that may help to resolve this issue. Method 1 Make sure that Background rendering is enabled....
  • This document applies to Avid Studio and Studio 16. This FAQ covers troubleshooting for errors or crashes that could occur while installing Studio. Specific Errors 1. Error 1305: If you are getting a 1305 error during installation...
  • The error message looks like this: This is a rare issue Pinnacle systems is trying to resolve. This problem can be caused by the Pinnacle UMI.INI file being missing after installing Studio. We have reproduced the error message by removing this...

Page 1 of 72 - Total records: 714