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Error “Invalid Serial Number” during installation

  • If you get an Error “Invalid Serial Number” during installation, please do the following:

    1.     Use all capital letters as some of our serial numbers require case sensitive data entry.

    2.     If you are copying and pasting your serial number, please make sure that you are not including an additional space at the beginning or end of your serial number.

    3.     Manually type the serial number.

    If you have purchased your product as a download from, you can find your serial number in the confirmation email or at Sign in and select “Registered Products.” Alternatively, if you purchased directly from, go to “Review Your Order Status & History" at the bottom of the page. Select your order number. You will find your download link(s) and serial number(s) on the receipt.

    If you purchase a box version, the serial number should be on the sticker on the CD sleeve or jewel case. It will say serial number.


    a.     Here are some common errors with serial number:

    What you see: It can be:
    Number Zero ( 0 ) Letter “O”
    Letter “W” (Double Letter V) “V” ”V”
    Letter “S” or "B" Number “8”

    • Note: It may be hard to distinguish which is needed. Please try both before contacting us.

      b.    Please check that the serial number matches the software you are installing. You can check the serial number itself for which software it will work with by looking at the first 2 characters on the serial number.

    DR       – CorelDRAW
    PR       – Painter
    TS/PR – PaintShop Pro
    VS        – VideoStudio
    WS       – WordPerfect Standard
    WP       – WordPerfect Professional
    WT       – WordPerfect Home and Student / Legal
    PF        – Painter
    PE        – Painter Essentials
    PA        – Photo Album
    Others – if you have a serial number that starts with a number, please make sure that you are      installing from a the original link or disc. These kinds of serial number do not work for trials. And for legacy products, we no longer support these versions

    ** If you cannot get the number to work, please contact Customer Service Support  We will require proof of ownership in order to assist you. In some cases we may require you to send us an image or photo of the serial number so we can further verify the serial number.

    Please note that Corel will replace lost Serial Numbers with proof of original ownership for the current or one previous version. Corel cannot issue serial numbers for software that came pre-installed with a computer or OEM versions.

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