Pinnacle Logo

Monday – Friday

9AM - 7PM EST / 9AM - 5PM GMT & CET

Purchase by Phone: 1-877-582-6735

Studio Crashing Problems Avid Studio Pinnacle Studio

  • If Studio is crashing, the cause of the problem is most likely a configuration issue, or a problem with a project file. Many customers fix this type of issue by:

    1. Optimizing their computer
    2. Rebuilding a corrupt project
    3. Recapturing a corrupt clip, etc.
    4. Uninstalling and re-installing Studio


    Try the following solutions:

    1. Latest Version of Studio: Make sure that you have the latest version of Studio installed.

    Click here to download the latest Avid Studio update

    Click here to download the latest Studio 16 update

    Click here to download the latest Studio 17 update


    2. Minimum System Requirement

    Ensure that your computer meets the minimum requirements. See the FAQ:

    Avid Studio System Requirements

    Studio 16 and 17 System Requirements


    3. Settings in Studio: Go to Setup > Control Panel > Preview. There are some settings in this section that may be adjusted to get better results.

    Quality: Select “Fastest Playback” and see if your results improve.
    Playback Optimization: Try disabling this option to see if it helps your crashing problem. Note that this may result in poor preview playback.
    Render While Play: Try changing this to OFF if you notice that the crashing problem is occurring while previewing your project.


    4. End Background Tasks: It is important with this type of problem to unload any background processes when using Studio.

    What are background Processes? Background processes are not just programs that you may have manually started. Many other things are generally running in the background that you may not be aware of.

    If you are using Vista or Windows 7/8 you can hit CTRL-ALT-DEL and then the Task Manager button. You likely will not see much under the Applications tab, but if you click on the Processes tab, it will display a list of what is running.  Click here to go to the FAQ that describes how to shut down extra background processes.

    5. Defragment your hard drive: As the fragments begin to get smaller and smaller, and files become a tangled mess all about the drive, system performance begins to suffer as it is taking considerably more time to access data from the disk. The Disk Defragmenting utility untangles the mess, reorganizing the physical location of files on the disk making them much easier to access.

    6. Update audio and video drivers: Make sure that you have the latest sound and video card drivers loaded from their manufacturer’s websites.

    You can determine what sound and video card you have by checking in Device Manager. You can get to Device Manager by right clicking on the Computer icon and selecting Properties. If you are using Windows Vista or 7/8 you can select the Hardware tab then click the Device Manager button.

    To determine what video card you have, click the plus sign in front of Display Adapters in the Device Manager list. Now your video card will be displayed. To determine the manufacturer and date of the video card driver, double click on the video card name. Now click the Driver tab and you will see all the driver information including Driver Provider and Driver Date.

    The process for the sound card is very similar. In Device Manager the sound card is displayed in the Sound, video and game controllers section. You can double click on the sound card to determine the driver information in the same fashion as the video card.

    Here are some links to common sound and video card manufacturers websites that would have driver updates available:
    Sound Blaster (SB) : www.creative.com


    7. Windows Updates: Make sure you have all the latest Windows updates that are available.


    8. Set your computer for Best Performance:

    1. Right click Computer.
    2. Select Properties.
    3. Click the Advanced System Settings link
    4. This will bring up the System Properties window. Click the Settings button in the Advanced section.
    5. Select "Adjust for best performance". Click OK



    9. Free Space on Boot Drive: Make sure you have 10 GB or more on your boot drive for paging. If you do not have 10 GB or more, you will need to free up some space.

    10. Uninstall/Re-install Studio: If none of the above suggestions help, you may have a corrupted installation of Studio. If that is the case, you should try uninstalling the Studio and then re-installing it. You can uninstall the Studio by going to Start > All Programs > .... Studio... > Uninstall ..... Studio.... You can also uninstall via the Programs and Features list in the Windows Control Panel. Once it is uninstalled, re-install from your disc or program download.

    11. Corrupt Project: Try rebuilding the first few minutes of your project. If this does not cause any instability, try adding a few more minutes to the project. Continue rebuild the project if the system remains stable.

    12. Corrupt Audio or Video: See if the instability seems to be when you manipulate certain audio or video clips. If it is, then you should recapture or import the audio or video. If the audio or video is imported and created by another application, you should capture with Studio and create at test project. While Studio works with many video formats, the clip you have may be corrupt or an uncommon format. If you have a WAV or MP3 files that seems to be problematic, then convert the file to the other format and then import the file. Many WAV and MP3 files on the Internet can be corrupt or in non- standard format.

    13. Re-install Windows: This is quite a drastic step but if the steps above have not helped, the Windows itself may be corrupt. While your other applications may be running fine, Studio will tax your system with the size of the video files that are used. One way to help determine if your Windows install is part of the problem is to run the Microsoft system information tool. This tool keeps track of when your Windows install Crashes. To find this information follow these steps.

    1. Hit Start, then run, and type Msinfo32 in the search Window under the Start button and click Enter. This will bring up the System information Window.
    2. You should see three categories on the left of the screen, expand Software environment category.
    3. Now click on Windows Error reporting.


    If the Windows Error reporting Window has many entries this is an indication the O/S is unstable or the computer may have a hardware issue. You can look at each entry to see what may have caused the crash. If most crashes are a Windows function like Explorer then the O/S has a problem. Any large amount of random crashing is a good indicator for a corrupt windows installation, as well.


    Go to Knowledgebase